Cardinal Health · Technician’s App

IBM · Cardinal Health · B2B Healthcare • IC • End-to-end product design • 3 months (Jan 2021)

Overview

Cardinal Health is an American healthcare services and products company who manufacture and distribute medical and lab equipment and provide data solutions for their healthcare facilities.

Problem/Objective

The company deals with a lot of maintenance work for their medical and other equipment, which are taken care by technicians. This whole process was manual.

The objective of this project was to give technicians a centralised platform or an application, through which they could identify and track the maintenance jobs in the system.

My Role

My Role in this project was to design the UI and prototype. The flow and wireframes were already done beforehand and was ready to use as a template-base app. These had to be tweaked at places to fit the app requirements better.

The process in this project

The design phase lasted for 3 weeks. My work and process was fairly straightforward. I had to develop the screens from the wireframes, following the company branding guidelines. I had tried out a few versions of the screens to see which ones work better, and peer reviewed with my design team. There were 1-2 iterations on how the screens looked initially to the final look of the screens.

The clickable prototypes, created in Adobe XD were shared to first-hand users (technicians). Since this was a fast paced project, this is the closest we could come to a usability test. Some tweaks were made in the app to incorporate some of the comments we got from the users.

Scope

The scope of the first phase of this project, in simple terms, was that the users would be able to create work orders, view and edit them.

Users

The users of this project and technologically backward technicians who did not have much awareness on how mobile apps work.

Outcomes

The clients were very happy with the product and it helped their technicians to speed up their entire process by not having to record everything in pen and paper.

The project is signed for second phase where the clients are looking to include more features and extending the scope of the application.